Research IBM, 2006, Social Computing Group Publications,
Jason Dowell, 2006, LinkIn Profitable – Is Social Networking A Business Model?
The advantages and disadvantages of Social Networking, 2009,< com="" tag="search"> accessed 9 October 2009
| Pros | Cons |
| Generally most social networks are free to set up for business | Expensive for extra feature like advertising for jobs |
| Maintain a large pool of business contacts as well as friends in a click of a button | |
| Opportunity to search for employment. Provides resume templates Rates jobs on how close you are to your contacts Research information about desired employment through your contacts using InMail service for a free | Can not be anonymous especially if you want to search for employment or ask technical questions you are supposed to know , you need to create a new identity but may lose contacts |
| Find out professional and personal information about clients and their clients | No group wide communication tool, individuals can not broadcast messages |
| Gain client confidence due to the use of technology | |
| Job related questions can be answered in the Answers area similar to a blog | Loss of potential clients that lack IT skills who prefer face to face contact |
| Autonomous business model where users use their initiative to buy and sell products and create contacts | |
Exercise 9.2
Martin Stewart-Weeks, 2009, Policy 2.0: towards whole-of-government policy development, http://gov2.net.au/, accessed 9 October 2009
Ramon Padilla, 2009, Blogs vs Wikis <http://articles.techrepublic.com.com/5100-10878_11-5711955.html?tag=search > accessed 9 October 2009
Editing documents/policies for public discussion
Help desk tools
FAQs
Graig Thomler, 2009,<>, accessed 8 October 2009
Twitter in government used for
Customer service
Advertise about government blogs
Makes politicians more ‘human’ for voters
Follow topics to keep track of what people are saying about the government
Send out information about an emergency and disasters
With the spread of IT through Australian homes and the world, it is inevitable that the government incorporates IT into it offices. New political university graduates have gained IT skills that should be used in their workplace. Web 2.0 technologies in particular offer better communication across government departments and jurisdictional areas for government policy development for example via a private government website. Wiki tools could be used for developing and drafting policy documents, summarizing policy settings and stresses, and identifying possible directions. Blogs could be used by policy developers to debate and discuss as the policy emerges.
As with the new emerging technology, it will task time for government agencies to adapt with the use of Web 2.0 tools so that experts can contribute freely and without restriction and trust that security breeches will be minimised.
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